Privacy Policy

1.Information We Collect

We only collect what we need to provide the Service:

• Birth details: date of birth, time of birth, and place of birth — used to generate your astrology report.
• Email address (if provided): to deliver your report, send receipts, and reply to support requests.
• Basic technical data: IP address, browser type, and device information collected automatically for security and performance monitoring.
• Payment confirmation data: we receive a transaction reference from our payment provider. We do not directly collect or store your card, bank, or payment details.

2.How We Use Your Information

• To generate and deliver your astrology report.
• To confirm payment and issue receipts.
• To respond to support requests and refund inquiries.
• To maintain the security, performance, and reliability of the Service.
• To comply with legal, tax, and accounting obligations where required.

3.Data Security

We use industry-standard measures to protect your information, including encryption in transit (HTTPS), access controls, and secure hosting. While no online service can guarantee absolute security, we take reasonable steps to keep your data safe.

4.Third-Party Services

To operate the Service, we rely on trusted third-party providers, including:

• Payment processors (including Razorpay) and Merchant of Record platforms, who securely handle your payment and billing details.
• Cloud hosting and infrastructure providers used to run the Service.
• Email delivery providers used to send reports and transactional messages.

These providers may process your information on our behalf, subject to their own privacy and security standards. We share only the minimum data necessary to deliver the Service.

5.We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6.Cookies & Basic Tracking

We may use cookies or similar technologies to keep you signed in, remember preferences, and understand overall usage in an aggregate, non-identifying way. You can control cookies through your browser settings. Disabling cookies may limit some features of the Service.

7.Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal data.
• Object to or restrict certain types of processing.
• Request a copy of your data in a portable format.

To exercise any of these rights, contact us at support@jyotish.live. We may need to verify your identity before responding.

8.Data Retention

We keep your information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymized. You can request earlier deletion at any time by contacting us.

9.Children's Privacy

The Service is not intended for users under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

10.Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new "Last updated" date. Significant changes may also be communicated by email where appropriate.

11.Contact Us

Questions or concerns about your privacy? Reach us at support@jyotish.live.